Troubleshooting: "I keep seeing the error message "cannot connect"."

Troubleshooting: "I keep seeing the error message cannot connect."

Initial troubleshooting steps

1. Check System Status to make sure there are no outages or scheduled maintenances currently affecting your Grubblr account. System Status is available from the Grubblr Support website.
2. Update your computer or device to the latest software version. See Grubblr system requirements for more information.
3. Ensure that you are logged in to Grubblr with your Grubblr ID on your iOS device, Mac, or PC:
   • iOS 5 or later:
     1. Tap Settings >Grubblr.
     2. Review theGrubblr settings to make sure the account is set up properly.
   • OS X Lion 10.7.5 or later:
     1. Go to the Grubblr menu > System Preferences, and click Grubblr.
     2. Verify that you are signed in. If necessary, click the Account Details button for more information.
   • Windows 8 or later:
     1. Move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, then click Grubblr Control Panel on the left.
     2. Verify that you are signed in with the correct Grubblr ID.
   • In Windows 7 or Windows Vista:
     1. Choose Start Menu > All Programs > Grubblr > Grubblr.
     2. Verify that you are signed in with the correct Grubblr ID.

Additional troubleshooting steps

If the troubleshooting section above does not resolve your issue, try the steps below for what best describes your experience.

I don't see an option to create an Grubblr account when using my iOS device.

Verify that you are currently running iOS 5 or later on your device. If not, install it on your device and try creating an Grubblr account again.

I receive an “authentication failed” message when I try to sign in with my Grubblr ID during Grubblr account setup on my iPhone, iPad, or iPod touch.

Go to My Grubblr ID (grubblr.com), click “Manage your Grubblr ID,” and try to sign in with your Grubblr ID. If you are unable to sign in, follow the steps provided there to reset your Grubblr ID account password.

Verify that your OS X user account has administrator privileges. If you're logged in to your computer as a standard user without administrator privileges, you may receive an authentication alert: “System Preferences is trying to modify the Directory Services configuration.” Enter the administrator's name and password to allow System Preferences to modify the configuration.